Common Questions and Support Documentation

• What happens when I sign up?
• How long will the event last?
• Will there be replays available?
• What happens if I can’t make it live?
• What’s included in the Healing Day Experience?
• What results can I expect after the Healing Day?
• Do I need prior experience with energy healing?
• How can I prepare for the Healing Day?
• What if I experience challenges after the event?
• What if I can’t afford the cost?

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• How can I register for the event?
• What is the "1-Day Raise Your Vibration & Manifest Faster" event?
• What will I learn during the event?
• What happens if I can’t attend the event live?
• What is the “Set It and Forget It” Manifesting Journal?
• What is included in the event?
• How can I make the most of this event?
• How can I pay for the event?
• Do I need any special equipment or materials to participate?
• Is there a refund policy?

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• How long does it take to get a response from you?
• What is your support email?
• How do I contact you?
• Is there a phone number I can call?

• What are your refund policies?
• How do I cancel my course/program?
• How do I get a refund?
• I don’t see the refund reflecting on my account.
• How long does it take to receive a refund?

• Do you have any payment plan?
• What are your payment options?
• Price in my currency.
• I was not charged the correct amount.
• Where do I get my receipt?
• I made a payment but I never received a confirmation email.
• The system is not accepting my card.
• I was charged twice for the program.

• My password/email is not being recognized when I try to log in, can you help me?
• How much is the price of the Authentic Energy Program?
• How do I purchase/register for a program?
• What are the programs offered in Authentic Living?
• How much is the price of the Authentic Creation Program?
• Can I cancel my program and use the funds for a different program?
• Do I have lifetime access to the program I purchased?
• How do I access the program I purchased?
• When do I start watching the program that I purchased?
• What’s the difference between Authentic Energy and Authentic Creation Programs?

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• The event is happening today, but I haven’t received my login details yet. What should I do?
• I paid for this event, but I have a commitment on that day. Can I change the date?
• I did not receive a welcome email.
• When does the event start? What time is it in my time zone?
• Do you have a calendar of events with specific details?
• Is the event live or recorded?
• What is Check-In?
• What happens if I don't complete the Check-in?
• I tried to complete the check-in process, however, it appears that it is offline. What should I do?
• How can I access replays of the event?

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• What is the Facebook Group of Authentic Living?
• I sent the request to join, but I haven’t been approved yet.
• My comment/post was deleted from the Facebook Group.
• My post was not approved.
• I was not approved to join the Facebook Group.
• Can I invite other people to join the FB Groups?

• I’ve ordered the book and still have not received it.
• Where can I buy Mandy’s and Oliver’s book?
• I didn’t get my bonuses for buying the book.
• Do you have discounts when I buy more than 1 book?
• Is the content of the book the same as the programs that I purchased?

• Can I watch the replay of the webinar?
• Can I watch the webinar more than once?
• How do I Reschedule the Free Webinar if I Miss My Date and Time?
• I Don’t Live in the US. Can I Still Watch the Free Webinar?
• The Webinar page is giving me an error.
• Webinar video is not working.
• How do I register for the Free Webinar?
• How do I unsubscribe from the webinar?

• I am interested in renting Heartland for an event I have planned.
• I want to cancel and get a refund.
• How can I volunteer?
• What are the inclusions in what I paid for?
• Where is the Heartland located?

• At what time and what day is the healing?
• I’m interested in joining the Energy Healing Circle, where can I find more information about the membership?
• How do I cancel my subscription?
• Can I get a refund? What is your refund policy?
• Where can I find my login information?
• I want to change my payment details, how do I do that?
• Do you offer discounts or any scholarship?
• What are your payment plans?
• Does my membership automatically renew?
• I registered but did not receive the welcome email.

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• How Do I Book a Session with an EME mentor?
• How Do I Become an EME Coach?
• How much does it cost to become a coach/healer?
• What is EME and Geo? What’s the difference?
• Do I need to attend the program in person?
• Do I need to live in a certain time zone to attend the program?
• How do I become a GEO certified Healer?
• How do I book a session with a Certified Geo Healer?
• What support will I have during the program?
• Will Mandy and Oliver do classes with us?

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