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1-DAY HEALING EXPERIENCE
1-DAY RAISE YOUR VIBRATION
CONTACT SUPPORT
REFUND POLICIES
PAYMENT INFORMATION
PROGRAMS AND COURSES
VIRTUAL EVENTS
FACEBOOK PAGE/GROUPS
BOOKS
FREE WEBINAR
HEARTLAND QUERIES
MEMBERSHIPS
COACHING AND CERTIFICATION PROGRAMS
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Common Questions and Support Documentation
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1-DAY HEALING EXPERIENCE
What is the Energy Healing Circle?
What happens when I sign up?
What’s included in the Energy Healing Circle?
Will there be replays available?
How long will the event last?
How much does it cost?
What are the benefits of the Energy Healing Circle?
What types of energy blocks will be addressed?
How does the weekly healing work?
How do I sign up?
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1-DAY RAISE YOUR VIBRATION
How can I register for the event?
What is the "1-Day Raise Your Vibration & Manifest Faster" event?
What will I learn during the event?
Is there a refund policy?
What happens if I can’t attend the event live?
What is the “Set It and Forget It” Manifesting Journal?
What is included in the event?
How can I pay for the event?
Do I need any special equipment or materials to participate?
How can I make the most of this event?
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CONTACT SUPPORT
How long does it take to get a response from you?
How do I contact you?
Is there a phone number I can call?
What is your support email?
How to reset your password
REFUND POLICIES
What are your refund policies?
How do I cancel my course/program?
How do I get a refund?
How long does it take to receive a refund?
I don’t see the refund reflecting on my account.
PAYMENT INFORMATION
Do you have any payment plan?
Where do I get my receipt?
What are your payment options?
I made a payment but I never received a confirmation email.
I was not charged the correct amount.
I was charged twice for the program.
Price in my currency.
The system is not accepting my card.
PROGRAMS AND COURSES
How much is the price of the Authentic Energy Program?
What are the programs offered in Authentic Living?
How do I access the program I purchased?
How much is the price of the Authentic Creation Program?
My password/email is not being recognized when I try to log in, can you help me?
Do I have lifetime access to the program I purchased?
How do I purchase/register for a program?
What’s the difference between Authentic Energy and Authentic Creation Programs?
When do I start watching the program that I purchased?
Can I cancel my program and use the funds for a different program?
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VIRTUAL EVENTS
The event is happening today, but I haven’t received my login details yet. What should I do?
When does the event start? What time is it in my time zone?
Do you have a calendar of events with specific details?
I paid for this event, but I have a commitment on that day. Can I change the date?
How can I access replays of the event?
I did not receive a welcome email.
What happens if I don't complete the Check-in?
I tried to complete the check-in process, however, it appears that it is offline. What should I do?
Is the event live or recorded?
What is Check-In?
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FACEBOOK PAGE/GROUPS
What is the Facebook Group of Authentic Living?
My comment/post was deleted from the Facebook Group.
I sent the request to join, but I haven’t been approved yet.
My post was not approved.
I was not approved to join the Facebook Group.
Can I invite other people to join the FB Groups?
BOOKS
I’ve ordered the book and still have not received it.
Where can I buy Mandy’s and Oliver’s book?
I didn’t get my bonuses for buying the book.
Do you have discounts when I buy more than 1 book?
Is the content of the book the same as the programs that I purchased?
FREE WEBINAR
How do I Reschedule the Free Webinar if I Miss My Date and Time?
How do I register for the Free Webinar?
Can I watch the replay of the webinar?
I Don’t Live in the US. Can I Still Watch the Free Webinar?
Can I watch the webinar more than once?
The Webinar page is giving me an error.
How do I unsubscribe from the webinar?
Webinar video is not working.
HEARTLAND QUERIES
I want to cancel and get a refund.
Where is the Heartland located?
What are the inclusions in what I paid for?
How can I volunteer?
I am interested in renting Heartland for an event I have planned.
MEMBERSHIPS
Where can I find my login information?
I want to change my payment details, how do I do that?
Can I get a refund? What is your refund policy?
At what time and what day is the healing?
I’m interested in joining the Energy Healing Circle, where can I find more information about the membership?
I wanted to enroll in the monthly membership instead of annually, is that possible?
How do I cancel my subscription?
What are your payment plans?
Do you offer discounts or any scholarship?
I registered but did not receive the welcome email.
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COACHING AND CERTIFICATION PROGRAMS
What is EME and Geo? What’s the difference?
How do I become a GEO certified Healer?
How Do I Book a Session with an EME mentor?
How do I book a session with a Certified Geo Healer?
Will Mandy and Oliver do classes with us?
How Do I Become an EME Coach?
How much does it cost to become a coach/healer?
Do I need to live in a certain time zone to attend the program?
What support will I have during the program?
Do I need to attend the program in person?
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